Privacy Policy

Effective Date: 10/14/2025

This Privacy Policy describes how PrimeVox (“we,” “us,” or “our”) collects, uses, and protects information obtained from visitors and customers (“you”) through our website www.join.primevox.ai and related services.

1. Information We Collect

We collect information in the following ways:

Personal Information: Such as your name, phone number, email address, and other details you voluntarily provide when you contact us, schedule an appointment, or subscribe to communications.
Automatically Collected Data: We may collect non-personal information automatically, such as your browser type, IP address, and device information when you visit our website.
Communication Data: Information exchanged through calls, SMS, or other messages related to our services.

2. How We Use Your Information

We use your information to:

Provide and manage our booking and communication services.
Respond to inquiries and customer service requests.
Send updates, confirmations, and marketing communications (with your consent).
Improve our website, services, and user experience.
Comply with applicable laws and protect our business interests.

3. Text Messaging & Communication Consent

By providing your phone number, you consent to receive automated text messages (including appointment confirmations, reminders, and marketing messages) from PrimeVox at the number you provide.

Msg & data rates may apply. By replying or providing your number, you agree to receive appointment & marketing texts from PrimeVox. Reply STOP to opt out.
Message frequency may vary.
You may reply STOP at any time to opt out, or HELP for assistance.

4. Data Sharing & Third Parties

We do not sell, rent, or trade your personal information.
We may share limited data with trusted service providers who help us operate our platform (such as communication tools, CRM systems, or payment processors) — only to the extent necessary to provide our services. All third parties are required to maintain the confidentiality and security of your information.

5. Data Retention

We retain your information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce agreements.

6. Cookies & Tracking Technologies

Our website may use cookies or similar tracking technologies to enhance user experience, track conversions, and analyze traffic. You can modify your browser settings to decline cookies if you prefer.

7. Your Rights

You may:

Request access, correction, or deletion of your personal information.
Withdraw consent for communications at any time.
Opt out of marketing emails and texts by following the unsubscribe instructions provided.

8. Data Security

We take reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, disclosure, or misuse.

9. Links to Other Websites

Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of those sites. Please review their privacy policies separately.

10. Updates to This Policy

We may update this Privacy Policy periodically. Any changes will be posted at https://join.primevox.ai/privacy-policy-page with an updated “Effective Date.”